Q.
How do I remove the version of QuickTime that Memorial has installed?
A.
We have provided a "Windows" QuickTime uninstall program
for the Memorial CD-ROM users. Please download the following executable
onto your computer and execute the Uninstall.exe program. This executable
will clean all traces of the QuickTime files that Memorial placed
onto your computer. This version provides a cleaner solution than
the uninstall program provided by apple. If you wish to replay the
Memorial CD-ROM you will need to reinstall QuickTime on your machine.
Q. On some of the QT files, within Windows 95, I just get a
blank window; the cursor moves across the bottom of the window and
audio plays, but there's no image.
A.
This is a common display error problem within Windows 95. Some video
and graphic display cards have incompatible drivers with the QuickTime
extension. The first thing you should try is to select a different
monitor display palette setting from within the Control Panels. To
view and change display settings, choose Control Panel from the Settings
item on the Start menu. Double-click the Display icon. Click the Settings
tab, and a configuration window will appear. The color depth can be
changed from the Color Palette dropdown list. Here, depending on how
much V-RAM you have, you should be able to select 256, thousands,
and millions of colors. On some display boards, due to incompatible
drivers, only certain selections will work. If the problem exists
with Windows 3.1 or NT, both have a similar setup from within the
control panel. Try each setting.
Q. I have Windows NT and when I launch the Memorial.exe the
first screen comes up dark and unrecognizable. Is it my machine
or what?
A.
This problem will happen with some graphic display boards on NT. Try
quitting the application by selecting the middle button on the screen
(which is the quit button) or press control Q on the keyboard to quit
the application. Once you have quit, then try relaunching the memorial.exe.
Sometimes just a re-execution of the application will work. Otherwise
try changing your color settings in your control panels(as described
above).
Q. The print functionality doesn't work on my Memorial.exe.
I have never printed anything before, so I don't know if the printer
is working properly or not. Does the Memorial CD-ROM configure the
users printer for them.
A. The Memorial.exe does not do any configuring of the printer
drivers on your personal computers operating system. Memorial is
like any other software application. It only is able to print if
the operating system is set up correctly. Try opening up a text
editor and printing out some text. If it doesn't work then you will
need to configure your printer from within the operating system
you are using.
